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Subject: RE: case 4421 -- [Washington Universy -- NDMP session pid keeps killing itself and restarting repeatedly]
Date: Tue, 6 Feb 2007 15:16:40 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E025BDC9C@onstor-exch02.onstor.net>
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Thread-Topic: case 4421 -- [Washington Universy -- NDMP session pid keeps killing itself and restarting repeatedly]
Thread-Index: AcdKKrsorRY4BrfnRMaTHptKsJs8kgAGgaHQ
From: "Eric Barrett" <eric.barrett@onstor.com>
To: "Michael Tracy" <mtracy@css.glasshouse.com>,
	"Mike Lee" <mike.lee@onstor.com>,
	"Jairo Hernandez \(Glasshouse\)" <jhernandez@css.glasshouse.com>,
	"dl-cstech" <dl-cstech@onstor.com>
Cc: "Raghu Murthy" <raghu.murthy@onstor.com>

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Mike,
=20
Please use the Engineering-reachable path, which is in the Salesforce
case notes.  In this case it is:
=20
/n/dw/bycase/case0004001-case0006000/case4421/
=20
=20

________________________________

From: Michael Tracy [mailto:mtracy@css.glasshouse.com]=20
Sent: Tuesday, February 06, 2007 11:50 AM
To: Mike Lee; Jairo Hernandez (Glasshouse); dl-cstech
Cc: Raghu Murthy
Subject: Re: case 4421 -- [Washington Universy -- NDMP session pid keeps
killing itself and restarting repeatedly]


Hi Mike
The data is located on csweb at
=20
/data/bycase/case0004001-case0006000/case4421
=20
Thanks
Michael

	----- Original Message -----=20
	From: Mike Lee <mailto:mike.lee@onstor.com> =20
	To: Jairo Hernandez (Glasshouse)
<mailto:jhernandez@css.glasshouse.com>  ; dl-cstech
<mailto:dl-cstech@onstor.com> =20
	Cc: Raghu Murthy <mailto:raghu.murthy@onstor.com> =20
	Sent: Tuesday, February 06, 2007 12:24 PM
	Subject: RE: case 4421 -- [Washington Universy -- NDMP session
pid keeps killing itself and restarting repeatedly]


	Hi Jairo:

	Where is the system get-all?

	Thanks.

	-Mike

=09
________________________________


	From: Jairo Hernandez (Glasshouse)=20
	Sent: Tuesday, February 06, 2007 8:49 AM
	To: dl-cstech
	Cc: Raghu Murthy
	Subject: case 4421 -- [Washington Universy -- NDMP session pid
keeps killing itself and restarting repeatedly]

	=20

	Good afternoon all,

	=20

	I have a customer with an ndmp backup issue when using Commvault
Galaxy 6.1 and claims(not 100% sure) to have the correct patches 111 and
113.  It appears the ndmp session process id keeps restarting over and
over for a specific virtual server (vs: 2). Customer has not been able
to backup server since Feb. 1st.  He has uploaded a system get all.

	=20

	**Elogs shows this NDMP error sequence of events repeatedly

	=20

	Feb  4 22:35:17 Bobcat2240-1 : 0:0:ssc_ndmp:INFO: NDMP session
1168914798 [0] established, DMA 128.252.21.44=20

	Feb  4 22:35:17 Bobcat2240-1 : 1:2:ndmp:INFO: 4937:
ndmp_rmcCloseCallBack:168: Close call back called for 0x1042187800=20

	Feb  4 22:35:17 Bobcat2240-1 : 0:0:ssc_ndmp:INFO: NDMP session
1168914798 [0] disconnected, DMA 128.252.21.44=20

	Feb  4 22:35:21 Bobcat2240-1 : 0:0:ssc_ndmp:INFO: NDMP session
1168914799 [0] established, DMA 128.252.21.44=20

	Feb  4 22:35:22 Bobcat2240-1 : 0:0:ssc_ndmp:ERROR:
ndmp_procDataStopReq: illegal state to stop=20

	Feb  4 22:35:22 Bobcat2240-1 : 1:2:ndmp:INFO: 4938:
ndmp_rmcCloseCallBack:168: Close call back called for 0x1042187400=20

	Feb  4 22:35:22 Bobcat2240-1 : 0:0:ssc_ndmp:INFO: NDMP session
1168914799 [0] disconnected, DMA 128.252.21.44

	=20

	**NDMP logs show this message repeatedly throughout everyday in
February.  The error appears to have started on Sat Jan 27 14:43:25
2007.

	=20

	Sat Jan 27 14:43:25 2007

	=20

	Sat Jan 27 14:43:25 2007 (1169930605): Session terminated:
id:1168914543 pid:6340 vs:2

	=20

	Sat Jan 27 14:43:28 2007 (1169930608): New session:
id:1168914544 pid:18476 vs:2 ip:128.252.21.21 DMA:128.252.21.44

	=20

	Mon Feb  5 06:23:36 2007 (1170678216): Session terminated:
id:1168914836 pid:2919 vs:2

	=20

	Mon Feb  5 06:23:40 2007 (1170678220): New session:
id:1168914837 pid:7527 vs:2 ip:128.252.21.21 DMA:128.252.21.44

	=20

	=20

	**Looking at the snapshot and mirror snapshot schedule they are
spaced apart far enough, time wise, so there are no overlapping
snapshots.

	=20

	snapshot                          create time               Id
	   =3D=3D=3D=3D=3D=3D=3D=3D                          =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
=3D=3D
	   hourly.0                          Mon Feb  5 12:02:19 2007  3
/ 244
	   hourly.1                          Mon Feb  5 08:01:51 2007  2
/ 244
	** SANM_SS_wh-mirror_000039          Mon Feb  5 03:00:01 2007
16 / 34
	   daily.0                           Mon Feb  5 00:03:30 2007  8
/ 163
	   hourly.2                          Sun Feb  4 20:01:41 2007  7
/ 242
	   hourly.3                          Sun Feb  4 16:01:48 2007  6
/ 243
	   hourly.4                          Sun Feb  4 12:01:57 2007  5
/ 244
	   hourly.5                          Sun Feb  4 08:02:05 2007  1
/ 244
	** SANM_SS_wh-mirror_000038          Sun Feb  4 03:00:02 2007
15 / 227
	   weekly.0                          Sun Feb  4 00:03:17 2007
12 / 22
	   daily.1                           Sat Feb  3 00:02:57 2007  4
/ 164
	   weekly.1                          Sun Jan 28 00:02:02 2007
11 / 19
	   weekly.2                          Sun Jan 21 00:02:00 2007
10 / 35
	   weekly.3                          Sun Jan 14 00:02:41 2007  9
/ 35
	   weekly.4                          Sun Jan  7 00:02:55 2007
14 / 19
	   weekly.5                          Sun Dec 31 00:03:02 2006
13 / 21
	=20
	Customer has been informed that he may need to do a network
trace but first he wants to see if anything can be done to resolve his
issue from this information.  He hinted at the point that he may start
to get dissatisfied if he does not get a plan of action soon.
	=20
	Any suggestions would be appreciated.
	=20
	Jairo

	=20

	=20


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<BODY lang=3DEN-US vLink=3Dpurple link=3Dblue bgColor=3D#ffffff>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D096571523-06022007><FONT =
face=3DArial=20
size=3D2>Mike,</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D096571523-06022007><FONT =
face=3DArial=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D096571523-06022007><FONT =
face=3DArial=20
size=3D2>Please use the Engineering-reachable path, which is in the =
Salesforce=20
case notes.&nbsp; In this case it is:</FONT></SPAN></DIV>
<DIV dir=3Dltr align=3Dleft><SPAN class=3D096571523-06022007><FONT =
face=3DArial=20
size=3D2></FONT></SPAN>&nbsp;</DIV>
<DIV><FONT face=3DArial=20
size=3D2>/n/dw/bycase/case0004001-case0006000/case4421/</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV dir=3Dltr align=3Dleft><SPAN =
class=3D096571523-06022007></SPAN>&nbsp;</DIV><BR>
<DIV class=3DOutlookMessageHeader lang=3Den-us dir=3Dltr align=3Dleft>
<HR tabIndex=3D-1>
<FONT face=3DTahoma size=3D2><B>From:</B> Michael Tracy=20
[mailto:mtracy@css.glasshouse.com] <BR><B>Sent:</B> Tuesday, February =
06, 2007=20
11:50 AM<BR><B>To:</B> Mike Lee; Jairo Hernandez (Glasshouse);=20
dl-cstech<BR><B>Cc:</B> Raghu Murthy<BR><B>Subject:</B> Re: case 4421 -- =

[Washington Universy -- NDMP session pid keeps killing itself and =
restarting=20
repeatedly]<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=3DArial size=3D2>Hi Mike</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>The data is located on csweb =
at</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial=20
size=3D2>/data/bycase/case0004001-case0006000/case4421</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Michael</FONT></DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
  <DIV style=3D"FONT: 10pt arial">----- Original Message ----- </DIV>
  <DIV=20
  style=3D"BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: =
black"><B>From:</B>=20
  <A title=3Dmike.lee@onstor.com =
href=3D"mailto:mike.lee@onstor.com">Mike Lee</A>=20
  </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>To:</B> <A=20
  title=3Djhernandez@css.glasshouse.com=20
  href=3D"mailto:jhernandez@css.glasshouse.com">Jairo Hernandez =
(Glasshouse)</A> ;=20
  <A title=3Ddl-cstech@onstor.com =
href=3D"mailto:dl-cstech@onstor.com">dl-cstech</A>=20
  </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Cc:</B> <A =
title=3Draghu.murthy@onstor.com=20
  href=3D"mailto:raghu.murthy@onstor.com">Raghu Murthy</A> </DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Tuesday, February 06, =
2007 12:24=20
  PM</DIV>
  <DIV style=3D"FONT: 10pt arial"><B>Subject:</B> RE: case 4421 -- =
[Washington=20
  Universy -- NDMP session pid keeps killing itself and restarting=20
  repeatedly]</DIV>
  <DIV><BR></DIV>
  <DIV class=3DSection1>
  <P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi=20
  Jairo:<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Where is =
the system=20
  get-all?<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial">Thanks.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial color=3Dnavy size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: =
Arial">-Mike<o:p></o:p></SPAN></FONT></P>
  <DIV>
  <DIV class=3DMsoNormal style=3D"TEXT-ALIGN: center" =
align=3Dcenter><FONT=20
  face=3D"Times New Roman" size=3D3><SPAN style=3D"FONT-SIZE: 12pt">
  <HR tabIndex=3D-1 align=3Dcenter width=3D"100%" SIZE=3D2>
  </SPAN></FONT></DIV>
  <P class=3DMsoNormal><B><FONT face=3DTahoma size=3D2><SPAN=20
  style=3D"FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma">From:</SPAN></FONT></B><FONT=20
  face=3DTahoma size=3D2><SPAN style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Tahoma"> Jairo=20
  Hernandez (Glasshouse) <BR><B><SPAN style=3D"FONT-WEIGHT: =
bold">Sent:</SPAN></B>=20
  Tuesday, February 06, 2007 8:49 AM<BR><B><SPAN=20
  style=3D"FONT-WEIGHT: bold">To:</SPAN></B> dl-cstech<BR><B><SPAN=20
  style=3D"FONT-WEIGHT: bold">Cc:</SPAN></B> <st1:PersonName =
w:st=3D"on">Raghu=20
  Murthy</st1:PersonName><BR><B><SPAN=20
  style=3D"FONT-WEIGHT: bold">Subject:</SPAN></B> case 4421 -- =
[Washington=20
  Universy -- NDMP session pid keeps killing itself and restarting=20
  repeatedly]</SPAN></FONT><o:p></o:p></P></DIV>
  <P class=3DMsoNormal><FONT face=3D"Times New Roman" size=3D3><SPAN=20
  style=3D"FONT-SIZE: 12pt"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Good afternoon=20
  all,<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a customer with =
an ndmp=20
  backup issue when using Commvault Galaxy 6.1 and claims(not 100% sure) =
to have=20
  the correct patches 111 and 113. &nbsp;It appears the ndmp session =
process id=20
  keeps restarting over and over for a specific virtual server (vs: 2). =
Customer=20
  has not been able to backup server since Feb. 1<SUP>st</SUP>.&nbsp; He =
has=20
  uploaded a system get all.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">**Elogs shows this NDMP =
error=20
  sequence of events repeatedly<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:17 =
Bobcat2240-1=20
  : 0:0:ssc_ndmp:INFO: NDMP session 1168914798 [0] established, DMA=20
  128.252.21.44 <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:17 =
Bobcat2240-1=20
  : 1:2:ndmp:INFO: 4937: ndmp_rmcCloseCallBack:168: Close call back =
called for=20
  0x1042187800 <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:17 =
Bobcat2240-1=20
  : 0:0:ssc_ndmp:INFO: NDMP session 1168914798 [0] disconnected, DMA=20
  128.252.21.44 <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:21 =
Bobcat2240-1=20
  : 0:0:ssc_ndmp:INFO: NDMP session 1168914799 [0] established, DMA=20
  128.252.21.44 <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:22 =
Bobcat2240-1=20
  : 0:0:ssc_ndmp:ERROR: ndmp_procDataStopReq: illegal state to stop=20
  <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:22 =
Bobcat2240-1=20
  : 1:2:ndmp:INFO: 4938: ndmp_rmcCloseCallBack:168: Close call back =
called for=20
  0x1042187400 <o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Feb&nbsp; 4 22:35:22 =
Bobcat2240-1=20
  : 0:0:ssc_ndmp:INFO: NDMP session 1168914799 [0] disconnected, DMA=20
  128.252.21.44<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">**NDMP logs show this =
message=20
  repeatedly throughout everyday in February.&nbsp; The error appears to =
have=20
  started on Sat Jan 27 14:43:25 2007.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sat Jan 27 14:43:25=20
  2007<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sat Jan 27 14:43:25 2007 =

  (1169930605): Session terminated: id:1168914543 pid:6340=20
  vs:2<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sat Jan 27 14:43:28 2007 =

  (1169930608): New session: id:1168914544 pid:18476 vs:2 =
ip:128.252.21.21=20
  DMA:128.252.21.44<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Mon Feb&nbsp; 5 06:23:36 =
2007=20
  (1170678216): Session terminated: id:1168914836 pid:2919=20
  vs:2<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">Mon Feb &nbsp;5 06:23:40 =
2007=20
  (1170678220): New session: id:1168914837 pid:7527 vs:2 =
ip:128.252.21.21=20
  DMA:128.252.21.44<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Arial">**Looking at the =
snapshot and=20
  mirror snapshot schedule they are spaced apart far enough, time wise, =
so there=20
  are no overlapping snapshots.<o:p></o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P><PRE><FONT face=3D"Courier =
New" size=3D2><SPAN style=3D"FONT-SIZE: =
10pt">snapshot&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp; create =
time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;&nbsp;&nbsp; Id<o:p></o:p></SPAN></FONT></PRE><PRE><FONT =
face=3D"Courier New" size=3D2><SPAN style=3D"FONT-SIZE: =
10pt">&nbsp;&nbsp; =
=3D=3D=3D=3D=3D=3D=3D=3D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;&nbsp;&nbsp;&nbsp;&nbsp; =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
=3D=3D<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Mon Feb&nbsp; 5 12:02:19 2007&nbsp; 3 / =
244<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mon Feb&nbsp; 5 08:01:51 =
2007&nbsp; 2 / 244<o:p></o:p></SPAN></FONT></PRE><PRE><FONT =
face=3D"Courier New" size=3D2><SPAN style=3D"FONT-SIZE: 10pt">** =
SANM_SS_wh-mirror_000039&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp; Mon Feb&nbsp; 5 03:00:01 2007&nbsp; 16 / =
34<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
daily.0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; Mon Feb&nbsp; 5 00:03:30 2007&nbsp; 8 / =
163<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Feb&nbsp; 4 20:01:41 2007&nbsp; 7 / =
242<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Feb&nbsp; 4 16:01:48 2007&nbsp; 6 / =
243<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Feb&nbsp; 4 12:01:57 2007&nbsp; 5 / =
244<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
hourly.5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Feb&nbsp; 4 08:02:05 2007&nbsp; 1 / =
244<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">** =
SANM_SS_wh-mirror_000038&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sun Feb&nbsp; 4 03:00:02 2007&nbsp; 15 / =
227<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Feb&nbsp; 4 00:03:17 2007&nbsp; 12 / =
22<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
daily.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; Sat Feb&nbsp; 3 00:02:57 2007&nbsp; 4 / =
164<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Jan 28 00:02:02 2007&nbsp; 11 / =
19<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.2&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Jan 21 00:02:00 2007&nbsp; 10 / =
35<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.3&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Jan 14 00:02:41 2007&nbsp; 9 / =
35<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.4&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Jan&nbsp; 7 00:02:55 2007&nbsp; 14 / =
19<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: 10pt">&nbsp;&nbsp; =
weekly.5&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;=
&nbsp;&nbsp; Sun Dec 31 00:03:02 2006&nbsp; 13 / =
21<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: =
10pt"><o:p>&nbsp;</o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier =
New" size=3D2><SPAN style=3D"FONT-SIZE: 10pt">Customer has been informed =
that he may need to do a network trace but first he wants to see if =
anything can be done to resolve his issue from this information. =
&nbsp;He hinted at the point that he may start to get dissatisfied if he =
does not get a plan of action =
soon.<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier New" =
size=3D2><SPAN style=3D"FONT-SIZE: =
10pt"><o:p>&nbsp;</o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier =
New" size=3D2><SPAN style=3D"FONT-SIZE: 10pt">Any suggestions would be =
appreciated.<o:p></o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier =
New" size=3D2><SPAN style=3D"FONT-SIZE: =
10pt"><o:p>&nbsp;</o:p></SPAN></FONT></PRE><PRE><FONT face=3D"Courier =
New" size=3D2><SPAN style=3D"FONT-SIZE: =
10pt">Jairo<o:p></o:p></SPAN></FONT></PRE>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P>
  <P class=3DMsoNormal><FONT face=3DArial size=3D2><SPAN=20
  style=3D"FONT-SIZE: 10pt; FONT-FAMILY: =
Arial"><o:p>&nbsp;</o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTM=
L>

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